PRIVACY POLICY

 

Information Collected by Palafox Trading

 

The categories of non-public personal information which Palafox Trading shall collect include:

• Information provided by the customer when opening an Account or processing a transaction, such as name, address, assets, bank information, prior trading experience, etc.
• Information used to verify the identity of the customer, including copies of government-issued identification materials such as passports, driver’s licenses, and credit reports.
• Information resulting from transactions between the customer and Palafox Trading or an affiliate of Palafox Trading, such as withdrawal and deposit forms.
• Information derived from the customer’s navigation and usage of Palafox Trading’s website and online platforms, including Account trading statements.

Information Disclosed by Palafox Trading and To Whom Palafox Trading Discloses the Information

 

Palafox Trading does not share non-public personal information about our clients or former customers with anyone, except as permitted by law. For example, Palafox Trading may provide information to non-affiliated third parties, as permitted by law, in providing financial services to you. This includes a consumer reporting agency that prepares your credit report. Furthermore, Palafox Trading may provide information, as permitted by law, to the government or regulatory agencies and to comply with a legal summons, court order, subpoena, or similar legal process, audit, or investigation. We may also disclose your non-public personal information if you authorize such disclosure.

 

Confidentiality and Security Procedures

 

Using your personal information:

• Checking your identity and performing risk assessments.
• Administering your relationship with Palafox Trading, including resolving queries or issues and managing your account.
• Reviewing your ongoing needs and providing requested services.
• Investigating complaints or disputes.
• Enhancing customer service and product development.
• Detecting or preventing fraud or other crimes.

 

Only authorized personnel necessary to complete a transaction shall have access to your information. Palafox Trading maintains safeguards that comply with regulations to protect your non-public personal information. Former customers’ non-public personal information will continue to be protected in the same manner as when they were customers.

 

Palafox Trading will provide a notice of our privacy policy annually, as long as the customer maintains an Account with Palafox Trading. Palafox Trading reserves the right to make changes to this policy, which can always be reviewed at www.palafoxtrading.com.

 

CONSENT TO ELECTRONIC TRANSMISSION OF CONFIRMATIONS & ACCOUNT STATEMENTS

 

The customer consents to have account information and trade confirmations available online in lieu of mail or email delivery.

 

Authorization To Transfer Funds

 

The customer agrees that Palafox Trading may apply and transfer funds between the customer’s accounts, whether held at Palafox Trading or other approved financial institutions, at its discretion.

 

Agreement To Use Collateral

 

The customer authorizes Palafox Trading to use any collateral held, including but not limited to pledging or trading with the collateral as provided in the Customer Agreement.

 

Social Security / Tax ID Certification

 

The customer certifies that the number provided on the Customer Application is correct and is not subject to backup withholding.

 

ARBITRATION AGREEMENT

 

Any dispute between the customer and Palafox Trading shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA) or the International Centre for Dispute Resolution (ICDR) if outside the USA.

 

TRADING RULES AND PROCEDURES

 

Palafox Trading reserves the right to change its trading rules at its discretion. Trading hours are from 19:00 (7:00 PM EST) on Sunday to 16:00 (4:00 PM EST) on Friday, subject to change.

 

DEPOSIT AND ACCOUNT INFORMATION

 

Deposits are accepted via wire transfer in U.S. Dollars unless otherwise agreed. A minimum deposit of $10 is required to open an account. Under no circumstances will Palafox Trading accept or transfer funds to a third party.

 

TELEPHONE ORDERS

 

In cases of technical issues, customers may execute trades via telephone by confirming their identity and providing specific trade details.

 

LIQUIDATION LEVEL

 

Palafox Trading reserves the right to automatically liquidate positions if necessary and may change the liquidation level at its discretion.

 

PRICING ERRORS & OFF-MARKET QUOTES

 

Palafox Trading reserves the right to correct pricing errors and adjust trades accordingly.

 

BEHAVIOR POLICY

 

Palafox Trading maintains a fair and respectful service environment. Abusive behavior, unreasonable demands, or persistent complaints may result in restrictions on communication and account access.

 

ANTI-MONEY LAUNDERING POLICY

 

Palafox Trading follows strict anti-money laundering (AML) procedures, including identity verification, transaction monitoring, and prohibiting cash deposits or third-party transactions. Palafox Trading does not accept funds from individuals or entities on the Office of Foreign Assets Control (OFAC) list.

 

LEGAL RESTRICTIONS

 

Customers must comply with local laws regarding financial contracts. Access to the website does not imply legality under applicable laws.

For any inquiries, please contact [email protected].